Privacy policy
OUR COMMITMENT: RESPECTING AND PROTECTING YOUR PRIVACY
The US-Arcor company recognizes that the trust of our customers and Web visitors requires vigilant, responsible privacy protections. We respect and protect the privacy of our customers. As a provider of telecommunications and related services and products we recognize that we must maintain the confidentiality of every customer's telephone calling and other account information. We also respect and protect the privacy of our Web visitors. The expansion of online services and changing technologies continues to create unique privacy concerns and we recognize the need to maintain the confidentiality of information that Web visitors reasonably expect to remain private.We have a long history of vigorously protecting customer and web visitor privacy. Our customers and web visitors expect, deserve and receive nothing less than our fullest commitment to their privacy. We also have an obligation to assist law enforcement and other government agencies responsible for protecting the public welfare, whether it is an individual or the security interests of the entire nation. If and when we are asked to help, we do so strictly within the law and under the most stringent conditions.
THE SCOPE OF THIS PRIVACY POLICY
This privacy policy addresses the privacy of US-Arcor retail customers and Web visitors in Germany. Where applicable, US-Arcor will comply with the laws of other countries that contain mandatory requirements that differ from this policy. In selected jurisdictions outside Germany, a member of the US-Arcor family of companies may adopt a separate privacy policy to reflect the requirements of applicable local laws. This policy identifies the types of data and information we collect, how we use it, how you can control its use and the steps we take to protect it. The primary focus of this policy is non-public information that identifies or that is linked to the identity of a customer or Web visitor ("personal identifying information"). In this policy, US-Arcor family of companies means Arcor AG. and its subsidiary and affiliated entities. Members of US-Arcor family of companies have agreed to the privacy practices in this policy. This policy does not apply where non-members of US-Arcor family of companies ("third parties") have licensed the arcor brand for use with their own products or services.
Our policy on online access by children ARCOR Web sites are not designed to attract children under the age of 13. We do not target children for the collection of information online and do not knowingly collect personal identifying information from anyone under the age of 18.Ordering online products and services from ARCOR is limited to adults (age 18 or over or as otherwise legally defined). We comply with all applicable laws and regulations, including the Children's Online Privacy Protection Act (COPPA), which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13.
Linking to other sites Our Web sites may provide links to third party sites. We are not responsible for the privacy, security or content of such sites. If you are asked to provide information on one of these Web sites, we encourage you carefully to review their privacy policy before sharing your information.
HOW WE PROTECT YOUR INFORMATION
All ARCOR employees are subject to the ARCOR Code of Business Conduct and certain state-mandated codes of conduct. The ARCOR Code requires all our employees to follow every law, rule, regulation, court and/or commission order that applies to our business at all times. In addition, the Code specifically requires compliance with legal requirements and company policies related to the privacy of communications and the security and privacy of customer records. Employees who fail to meet any of the standards embodied in the Code of Business Conduct may be subject to disciplinary action, up to and including dismissal. We employ security measures designed to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data, including personal identifying information. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal identifying information, and we will continue to enhance our security procedures as new technology becomes available. For example: We maintain and protect the security of our servers and we typically require user names and passwords to access sensitive data. We use industry standard encryption methods to protect your data transmission unless you authorize unencrypted transmission. We limit access to personal identifying information to those employees, contractors, and agents who need access to such information to operate, develop, or improve our services and products. If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.
PRIVACY POLICY UPDATES
This privacy policy supersedes and replaces all previously posted privacy policies. We want you to be aware of the information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to update this privacy policy to reflect any changes we make in order to continue to serve the best interests of our customers and Web visitors and will timely post those changes. If we make a material change to this privacy policy, we will post a prominent notice on our Web sites. If we intend, however, to use personal identifying information in a manner materially different from that stated at the time of collection, we will attempt to notify you at least 30 days in advance using an address or e-mail address, if you have provided one, and by posting a prominent notice on our Web sites, and you will be given a choice as to whether or not we use your information in this different manner. Please periodically check our Web sites for changes to this privacy policy
CONTACTING US: QUESTIONS, COMMENTS, CONCERNS
ARCOR honors requests from customers and Web visitors to review their personal identifying information that we maintain in reasonably retrievable form and we will gladly correct any such information that is inaccurate. You may verify that appropriate corrections have been made. Please contact us per E-Mail (office@usarcor.com) or per Telephone (Toll Free) 0800 USARCOR
